Refund policy

Refund & Returns Policy

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Returns (Change of Mind)

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible:

  • Item must be unused and in original condition

  • In original packaging

  • Proof of purchase required

To start a return, contact us at hello@inextliving.com.

If your return is approved, we’ll provide instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.

Return Shipping

  • For change-of-mind returns, customers are responsible for return shipping costs

  • If an item is defective, damaged, or incorrect, we will work with you to resolve the issue.
    This may include a replacement, refund, or other appropriate solution, in line with New Zealand consumer law.

In some cases, we may not require the item to be returned.

Damages and Issues

Please inspect your order upon arrival and contact us within 48 hours if:

  • The item is damaged

  • The item is defective

  • You received the wrong item

Include photos so we can assess and resolve the issue quickly.

Non-returnable Items

We do not accept returns for:

  • Used items

  • Items not in original condition

Exchanges

We do not offer direct exchanges.
If you would like a different item, please place a new order.

Refunds

We will notify you once we’ve reviewed your request.

If approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for processing

Your Rights (New Zealand)

Nothing in this policy overrides your rights under the Consumer Guarantees Act 1993.
If a product is faulty or does not meet acceptable quality standards, you are entitled to a remedy under New Zealand consumer law.

For any questions, contact us at hello@inextliving.com.